STEMvision Warranty with Prev. Maint.

This service package from STEMCELL Technologies combines a one-year warranty with a preventative maintenance (PM) visit for the STEMvision™ instrument. The STEMvision is described by the manufacturer as an automated, standardized algorithm-based imaging and counting system for human and mouse hematopoietic colony-forming unit (CFU) assays. The 1-Year Warranty component covers parts, labor, and travel, while the preventative maintenance visit supports continued optimal performance of the instrument.

STEMCELL Technologies offers flexible service plans to minimize downtime and maintain reliable operation across its laboratory instrument portfolio. Available services can be purchased individually or as a bundle, depending on the desired level of support. Options include extending warranty coverage and adding preventative maintenance, installation and operational qualification, performance verification, and other additional services.

Customers inquiring about warranty and service plans can contact STEMCELL Technologies' Product and Scientific Support team by email, by phone during local business hours, or via LiveChat. The manufacturer also notes that software updates for the STEMvision are not available for download; the most recent version can be requested through a sales representative or during a routine service appointment.