Level of Service
What you can expect from us, and what we need from you. We supply life sciences consumables, equipment and services across Saudi Arabia.
These policies are being finalised
Our commercial policies are drafted and under legal review. They are not yet in force, so we are not publishing them as binding terms. If you need to know how we handle a specific order, please contact us and we will answer directly.
- Shipping and DeliveryIn preparation
Where we deliver, how long it takes, and how cold-chain and hazardous goods are handled. We ship within Saudi Arabia only.
- Returns and RefundsIn preparation
When an item can be returned, when it cannot, and how refunds are processed. Many life-science items cannot be returned once a seal is opened or a cold chain is broken.
- Quality of ServiceIn preparation
The service levels we commit to: response times, order accuracy, and what happens when we fall short.
- Information We Need From YouIn preparation
What a buyer must supply before certain goods can ship, including end-user declarations, institutional affiliation and intended use for controlled or hazardous items.