RoboSep-S Ltd Warranty w/PM Pkg 1 yr trm

Comprehensive service coverage for the RoboSep-S automated cell separation platform is delivered through the Limited Warranty with Preventive Maintenance Package from STEMCELL Technologies. The 1-year term agreement bundles manufacturer warranty protection with scheduled preventive maintenance visits, combining repair coverage for unexpected failures with proactive service to keep the cell isolation instrument operating within published specifications.

STEMCELL Technologies field service engineers conduct on-site inspections that include pipetting accuracy verification, magnetic separation parameter calibration, carousel alignment checks, barcode reader servicing, and software version updates. Preventive maintenance intervals address wear components on the tip loader and fluidics lines before they affect downstream cell culture workflows.

Coverage extends to the hardware used with EasySep immunomagnetic reagent kits, supporting protocols that process whole blood, buffy coat, apheresis products, and single-cell suspensions. The package is supplied as a single unit (EA) and may be purchased with a new instrument or as a renewal option for an installed system in core facilities and translational research laboratories.

Activation begins upon registration of the instrument serial number, with visit scheduling coordinated through the STEMCELL Technologies technical support team. Each maintenance visit is documented and the service record is archived against the instrument asset for traceability across the warranty period.