Customization Charge

This customization charge from QIAGEN covers tailored configuration and workflow adaptation services for instruments within the Primary Sample Technology portfolio, including automated nucleic acid preparation systems such as the QIAsymphony, QIAcube Connect, and related benchtop processors. The fee is applied when a customer requires non-standard protocol development, custom barcode or rack layouts, integration with existing laboratory information management systems, or specialized validation runs that fall outside the standard installation package delivered with a new instrument.

The service engagement typically begins with a discovery consultation to map the customer's sample throughput, tube types, and downstream assay requirements onto the platform's hardware and software capabilities. From there, QIAGEN application specialists generate configuration files, define custom run parameters, and where applicable produce protocol cards for the instrument's onboard memory. Deliverables can include documented performance verification on representative primary samples, on-site commissioning support, and a handover session for the operating staff.

Because every customization is scoped to the requesting laboratory, exact deliverables, on-site days, and travel components are quoted against this baseline charge. The service is delivered under QIAGEN's instrumentation support framework and is intended for use by trained operators working with the primary sample preparation workflow, with follow-up training packages available separately. A formal quotation, expected turnaround, and list of consumables required for the validation runs are provided before any work begins.