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Returns and Refunds
When an item can be returned, when it cannot, and how refunds are processed. Many life-science items cannot be returned once a seal is opened or a cold chain is broken.
This policy is not published yet
We have drafted it in full, but it is still under review and is not in force, so we are not presenting it as our binding position. If you need to know where we stand on something it would cover, contact us and we will answer for your specific order.
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